Refund policy

Returns & Refunds

Every Setpiece piece is made to order, just for you. Because each item is produced individually, we are not able to accept returns or exchanges for sizing or change of mind. Please review the size guide before you order. If you are unsure, reach out. We are glad to help you land on the right fit.

If something is wrong, we make it right. If your order arrives damaged, defective, or incorrect, we will replace it at no cost to you. Email us at hello@setpiece.shop within 7 days of delivery with your order number and a photo of the issue. We review and respond within 2 business days.

Wrong address. Please double check your shipping address at checkout. We are not able to cover orders sent to an address that was entered incorrectly.

Lost packages. If tracking shows delivered but your order has not arrived, contact us within 7 days of the delivery date. We will work with the carrier to resolve it.

Refunds. Refunds apply to damaged, defective, or incorrect items confirmed by our team. Approved refunds are returned to your original payment method within 5 to 10 business days.

Questions? Email us anytime at hello@setpiece.shop. We are here to help.